Core Influencing & Leadership Workshop Participant Guide

This participant guide supports the Core Influencing and Leadership Skills workshop by providing practical tools, frameworks, and exercises to help customer-facing professionals strengthen their communication and leadership capabilities. It blends core concepts—like empathy, active listening, and problem-solving—with hands-on strategies for influence, message personalization, and resistance management. Learners explore frameworks such as think-feel-act, Five Whys, and push vs. pull techniques, while applying insights through role plays, group discussions, and action planning. Designed for real-world application, the guide serves as a go-to resource for building confidence, navigating tough conversations, and driving impactful customer outcomes.